Receiving `Unable to get location, you must enable location permission` error
If you receive this error there can be a few reasons:
You have denied permission for the app to access your location
Please check the permissions for the app and ensure that you have location permission enabled
On IOS devices (iPhone, iPad etc.) go to Setting > nearo > Location. We recommend you select 'While Using the App' as we only ever need your location when using the app. It is also recommened that you provide precide location. Nearo will only ever get an approximate location.
Location servives are disabled on your device
Please ensure that location services are enabled on your device
The app was unable to get your location after a timeout
You should try load the app again
If you have an Android device the issue may be with battery saving settings on your device. You can try the steps bellow:
HTC: Access your phone settings > battery > power saving mode > battery optimization > select your app > don't optimize > save
Huawei: Turn Energy Settings to Normal and add your app to "Protected Apps"
LG If you're running Android 6 or higher: Settings > battery & power saving > battery usage > ignore optimizations > turn ON for your app
Motorola If you're running Android 6 or higher: Battery > select the menu in the upper right-hand corner > battery optimization > not optimized > all apps > select your app > don't optimize
OnePlus (using OxygenOS Settings): Battery > battery optimization > switch to 'all apps' > select your app > don't optimize
Samsung: Access battery settings > app power saving > details > your app > disabled
Sony If you're running Android 6 or higher: Battery > from the menu in the upper right-hand corner > battery optimization > apps > your app
Xiaomi (MIUI OS) If you're running Android 6 or higher: Access your phone settings > additional settings > battery and performance > manage battery usage > apps > your app
Unable to sign in
If you are unable to sign in, first make sure that you are signing in with the correct authentication provider and that your credentials are correct. If you still continue to have issue please contact us at info@nearo.co.
Other Issue
Having a problem that isn't answered here? You can get in contact with us at info@nearo.co. If you have found a bug, please report it on our GitHub